Earn a verifiable certificate in Business Writing Essentials. Complete 42 lessons, take seven tests, and earn a passing grade for the course.

The Course

Module 1: Punctuation
Comma - Use the comma to introduce, connect, or separate.
Apostrophe - Learn the best way to always get its/it's correct.
Colon - Use the colon properly: to point to things.
Hyphen - Know when and how to use the hyphen properly.
Interrupt - Know which marks to use when interrupting the reading.
Quote - Use quotes for special emphasis or to show words spoken.

Module 2: Grammar
Match Verbs - Use basic techniques to fix verb agreement.
Match Pronouns - Make pronoun references correct and clear.
Match Modifiers - Change dangling and misplaced modifiers.
Pronoun Case - Recognize and fix problems with pronoun case.
Who Whom - Try the technique to always get who/whom correct.
Subjunctive - Use proper verb forms for wishing and wanting.

Module 3: Usage
Capitalize - Learn the tricky rules for when to capitalize.
Further Amount - Recognize word pairs that many get wrong.
Homonyms - Try memory aids for similar-sounding words.
Redundancy - Remove redundant words from common phrases.
Superfluity - Spot and fix phrases that use superfluous words.
Idiom - Practice with the accepted ways of saying things.

Module 4: Clarity
Active Voice - How to change sentences to active voice.
Align Story - Adjust grammar to the story in each sentence.
Parallels - Use parallel construction to improve readability.
Fluff - Edit out words that contribute nothing to a sentence.
Bloat - Recognize and replace bloated words and phrases.
Bad Verbs - Replace bureaucratic and ambiguous verbs.

Module 5: Style
Drivel - Recognize and edit clichés and mumbo jumbo.
Numbers - Know the rules for spelling out numbers.
Variety - Learn ways to avoid writing boring sentences.
Guidance - Use transitions and links to guide the reader.
Presentation - Loosen, layer, and list to make the reading easy.
Tact and Tone - Adjust your style to achieve the proper tone.

Module 6: Empathy
When Not To Write - Decide when *not* to put something in writing.
Them Not You - Talk to your reader and about your reader.
Entice Response - Learn simple techniques that get readers to respond.
Entice Attention - Change your words to keep your readers reading.
Compelling Edits - Change your words to truly engage your readers.
Parrot Language - Improve reader reaction by speaking their language.

Module 7: Email
First Things First - Write the Message before entering anything else.
Productivity Etiquette - Use guidelines for effective requests and responses.
Diplomacy Etiquette - Respond professionally to contentious emails.
Message Tone - Use the right words to prevent misreading by upset recipients.
Message Form - Type responsibly: paragraphs, punctuation, fonts, etc.
Last Things Last - Write Subject lines that entice and inform.

Note: All material in this course is copyrighted.